Loveholidays is on a mission to keep revolutionising how we book holidays online. We want customers to tell us what they want to do on their trip, and we’ll find that incredible experience that fits their needs. We let millions of customers search through over half a trillion that we curate and are constantly exploring new and innovative ways to create that perfect holiday-finding experience.

About the team

The Manage team wants to give customers the greatest holiday experience by supporting them during their trip through exceptional self-service and world class customer support. We provide customers with all the information they need to go on their holiday through our app and give them the ability to upgrade it with things like excursions and transfers. Ultimately we want customers to have such a great time on holiday that they keep coming back for more.

We work closely with customer experience agents and internal technology teams to build an end to end service that is available to customers on whatever device they use. We work on systems like like chat bots (Sandy) and using AI to create great self-service, agent ticketing systems to optimise support and our cross-device mobile app that customers take with them wherever they go.

If you want to read more about the great things we are doing, check out our tech blog.

About the role

As a product manager for Manage, you’ll set the teams’ strategy, deeply understand our customers and how they want to manage their holiday, be supported appropriately by our chat and support systems, scope out work - both technical and product focused with engineering and design and interface with other departments to figure out how we build the best experience both internally and externally. Your role will ultimately be to figure out how we create the best self-service experience for our customers once they’ve booked and ensure they are delighted customers.

What you will be doing:

• Understanding the needs of our customers - both internal and external and how our competition fares up with us through research, analysis and experimentation

• Drive product development and delivery through amazing prioritization, setting the pace of the team and unblocking execution.

• Collaborate with designers, engineers and researchers to build exciting experiences that take our search to the next level

• Manage the teams’ KPIs, report on them and evolve them as the business changes

• Work with internal stakeholders like CX and Bookings, communicate progress through steering with the leadership team and be part of product leadership to steer other product areas

• Evolve our strategy and work with the business to deliver the company vision. Pushing the boundaries of what online travel agencies do

What skills we look for in you:

• You have several (3+ ideally) years experience in a product management role or similar in a user-facing product

• Successful in shipping new and existing products and can talk about key metrics and failures around them

• Great written and verbal communication skills and an ability to bring stakeholders on the teams journey

• Experience in product analytics and tools like BigQuery to unlock insights and give the team visibility into metrics

• You’ve worked in cross functional, autonomous teams with AB testing and user research as a key way of delivering and understanding new customer features

• A passion for building exceptional products that delight customers and drive business value

• Ideally have worked with products that interface with customer support through systems like chat bots, SMS and support tickets

What we’ll give back to you

• A competitive salary (up to 95k depending on experience)

• Heavily discounted holidays for you, your family and friends 🏖 (trust us we have some great hotels)

• High degree of autonomy in a strong collaborative environment

• 25 days of annual leave + bank holidays

• Discounted gym membership at Virgin Active (right next to our offices!)

• The best equipment for doing the job - MacBooks or X1 Carbons are our choice

• Regular career and development reviews