Why loveholidays? 

At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

The impact you’ll have:

Reporting to the Flight Operations Manager, you will provide post amendment and ticketing support for our Amadeus IATA licence bookings, across multiple fare types and multiple markets.

Your day-to-day: 

• Ensuring our queue banks are kept clear across multiple Amadeus office ID’s
• Managing Flight cancellations and schedule changes
  
• Issuing and reissuing of e-tickets
• Making voluntary amendments in accordance with the airline rules
• Processing refunds in Amadeus and BSP Link

Your skill-set:

• Experience of airline ticketing in Amadeus GDS
• Airline fares and pricing knowledge
• Full understanding of BSP ticketing rules by carrier and fare type
• Experience in processing fare and tax refunds
• Knowledge of BSP to identify ADM & ACM notices with the ability to investigate notices
• A thorough understanding of IATA regulations, including requirements for the UK and Ireland

Not necessary but would be desirable to have:

• German speaking would be a advantage

Perks of joining us:

Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: 

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Enhanced maternity/paternity leave
• Subsidised gym memberships
• Cycle to work scheme, season ticket loan and eye care vouchers

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

1. 1st stage with Team Leader including an Amadeus GDS test - 60 mins
2. 2nd stage with Hiring Manager - 30 mins