At loveholidays we offer various payment options for our customers, so keeping debt to a minimum is a priority and with the continued growth of our overseas customer base, we are now building an International Balance Collections team.
The role of the agents within that team will be to recover any overdue payments, supporting the language and time zone requirements of our global customer base (initially the Nordics and US but with the potential for further markets to follow). If this sounds exciting, then please read on to see if you are a good fit.
You may have knowledge of one or more of the Nordic languages and are fluent in English. Your time spent working within accounting or credit control means that you are numerate and work to a high degree of accuracy.
You are a natural negotiator and take pride in the accuracy of your work. You have used a variety of software packages including the Microsoft Office suite of products, so are adept at picking up new systems quickly.
Having worked with a variety of different customers (internal and external) you have a polite and succinct telephone manner. You are well organised and have strong attention to detail.
You are familiar with a fast-paced, high-volume workload and are a motivating force within your team.
Given the varying time zones that this role will cover, you are happy to work a shift based rota pattern across a 7-day week operation: the Mon – Fri shift pattern will cover 8-8, plus you will need to be prepared to work one day a weekend every 3 weekends, for which you will receive one weekday back in lieu.
Working for loveholidays means you are eligible for discounted holidays and so are your family and friends. You have access to hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.
Click “apply” to easily share your details with us and we promise to respond quickly to all applications.
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