Product Manager - CRM
At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
About the team
The CRM / Customer Accounts team is a new team that we are building to focus on long term customer retention, our CRM strategy and building out our customer accounts platform. The team will work closely with the marketing CRM team to build a world class platform that delivers customer comms across multiple channels. Alongside that we’ll be building our customer accounts proposition to start creating longer term customer loyalty and features that can only be had when you are logged in. This team will be a highly customer focused team that will also interface with other teams to give them the tools to integrate with our CRM and customer accounts platforms.
If you want to read more about the great things we are doing, check out our tech blog.
The impact you’ll have
As a product manager for CRM, you’ll set the team’s strategy, deeply understand our customers and CRM needs and how we can build both an internal platform to service comms alongside a powerful new customer account system. Your role will be taking our core projects forward and creating a vision for both CRM and customer accounts that deliver huge amounts of internal and external value.
Drive product development and delivery through amazing prioritisation, setting the pace of the team and unblocking execution.
Come up with the long term vision for our new customer accounts platform and how we start improving our retention rate and repeat rate.
Work closely with our designers on the value and design of our new customer accounts as well as email designs.
Manage the teams’ KPIs, report on them and evolve them as the business changes.
Work with internal stakeholders like Search and Manage, communicate progress through steering with the leadership team and be part of product leadership to steer other product areas.
You have several (3+ ideally) years experience in a product management role or similar in a customer facing product role, ideally having worked on accounts or CRM systems.
Successful in shipping new and existing internal products and can talk about key metrics and failures around them.
Great written and verbal communication skills and an ability to bring stakeholders on the team’s journey.
Experience in product analytics and tools like BigQuery to unlock insights and give the team visibility into metrics.
You’ve worked in cross functional, autonomous teams and have experience doing internal research for customers.
A passion for building exceptional products that delight customers and drive business value.
Ideally have worked on quite technical, internal products that have multiple consumers, and have experience with CRM systems.
Perks of joining us
Company pension contributions at 5%
Individualised training budget for you to learn on the job and level yourself up
Discounted holidays for you, your family and friends
25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
Ability to buy and sell annual leave
Subsidised gym memberships
Cycle to work scheme, season ticket loan and eye care vouchers
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey
TA screening - 30 mins.
1st stage interview with the hiring manager - 45 mins.
Final stage with key stakeholders.
- Digital Product
- Remote status
- Hybrid Remote
Our London HQ is an open-plan office in Hammersmith. We are just 5 minutes walk from the river and have great meeting spaces and plenty of break-out areas.
Product Manager - CRM
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