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Resolution Executive

Your travel operations experience means you have comfortable taking ownership for queries and constantly looking for solutions to support your customers.
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Going away on holiday is one of the highlights of the year but sometimes before leaving, after arriving, or upon return there could be aspects of your package that change.  Who assists you with resolving these issues?  When you have booked with a company like loveholidays, that service is part of the deal and our Resolution Executives are there to help.

Does this sound like a role that you could thrive in?  If so, read on to see if you are match.


Your travel operations experience means you have comfortable taking ownership for queries and constantly looking for solutions to support your customers.

You are a strong administrator and enjoy being responsible for your cases, ensuring that customers feel personally supported when managing and changes they may need to make.

Speaking to customers and finding the best solutions for them is something that drives you, as does ensuring that end suppliers offer fair alternatives in line with guidelines.  You are also able to source solutions for customers directly when suppliers are unable to do so.

You understand the importance of managing customer experience to ensure that loveholidays maintains margins, whilst minimising customer impact within all stages of booking disruption.

You have worked with internal teams such as direct contracting and partner them to ensure that any issues that arise with directly contracted hotels are resolved quickly.

You may have a second language such as Spanish, Turkish, German, Italian or one of the Nordic languages, which helps you to service a diverse range of customers.

You understand that your service must meet the needs of the customer, so are used to working occasional weekends and evenings when required.  loveholidays operate a 37.5 hour working week, which includes occasional weekends and bank holidays.

Working for loveholidays means you are eligible for discounted holidays, involved in competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks.  You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.

 

Click “apply” to easily share your details with us and we promise to respond quickly to all applications.


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West London

3 Shortlands
W6 8DA London Directions

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@loveholidays.com
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