This is not just any roll ...
... this is a loveholidays Quality Assurance Specialist role.
There are some brands that you instantly associate with quality.
That is the customer service benchmark we are aiming for at loveholidays and we have designed a new role that could be integral to us reaching it.
Pash - who joined us from a rival travel company - explains why this is a great move for someone from a similar role:
“We are planning to implement an entire quality structure into our customer contact centre and I need someone to own it with me.
“What initially attracted me to join was the opportunity to create something brand new, an ongoing project that I could get my teeth into and call my own.
“I’m a few months into my time with loveholidays and I'm still genuinely excited when I talk about what we could achieve here.
“Who wouldn't want to own this structure from scratch and help build it from the ground up?
“This is a great opportunity to help design, deliver and take ownership for a whole function that will forever bear your name”.
Still with us? Then read on to see if you could be a match:
✅ You have experience within a role that focuses on managing quality within a customer contact centre
✅ You understand the meaning of "getting stuff done"
✅ You get the difference between good and great customer service
✅ You have the ability to develop an idea, get management approval and then get employee engagement
✅ You understand that sometimes things change - and you can roll with it when it affects your plans
In return you will be eligible for discounted holidays, involved in competitions and incentives (with great prizes), hot drinks, fresh fruit, cakes and snacks. You will also get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.
If you nodded at each of the tickboxes, then click “apply” and we promise to respond to all applications quickly.
Internal ref: City