For most of us there are two main things we look forward to in the year, Christmas and our summer break. An overseas holiday can be a significant investment, so when making our choice and buying online we rightly expect a first-class post booking experience.
Are you the customer focused team manager we are looking for to help drive that experience at loveholidays? If you have demonstrable experience in a multi-channel contact centre management role, then read on to see if you are a fit.
Your extensive experience leading teams means you know the best ways to improve and maintain team performance through motivating and coaching.
You have spent time working within the travel sector so have a unique perspective of the type of customer resolutions required within a fast-paced online holiday business.
You know the importance of strong leadership, to ensure customer service delivery is consistent and effective, that staffing levels are appropriate and that the team have the right knowledge and skills to do a great job.
You will support the Customer Service Manager with managing team performance against targets including customer satisfaction, productivity and quality; driving the right behaviours across teams.
Acting as an advocate for the brand to deliver the best possible service to customers, you will support them in the event of mass travel disruption, such as airline strikes, and play an active leadership role in the crisis management team.
We asked one of our Customer Service Team Managers, Lucien, the best thing about working in the team and he replied: “I am able to work on an assortment of unique tasks every day, engaging with a diverse range of people from different cultures and with varying needs”.
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