Why loveholidays?

At loveholidays, were on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers personal holiday expert - The smart way to get away.

About the team

This role will be part of our People & Culture team, reporting into the Chief People Officer. It is a maternity backfill for a 12 month fixed-term contract. It is a people manager role, with at least 2 direct reports.

The impact you'll have

As Head of People Experience & Operations, you will play a pivotal leadership role in overseeing all aspects of building and maintaining our people infrastructure, covering a broad range of generalist people and culture topic areas including people query resolution, core people policies and processes, global mobility, and people systems, data and tech.

This is an exciting opportunity to make a tangible impact in a growing, dynamic organisation.

Your day-to-day:

• Build and manage the loveholidays people operational infrastructure, focusing on scalable support models to enhance agility, efficiency, and employee experience.
• Collaborate with employees, leaders and People team members to refine HR processes and systems, identifying opportunities for standardisation and automation while accommodating local regulations.
• Lead the ongoing improvement of our people tech stack, specifically hiBob.
• Use data to drive insights into process effectiveness, organisational health, efficiency and vendor optimisation.
•  Leverage people data to solve complex business problems and uncover actionable insights for leadership.
• Plan, lead and oversee the overall People operations team portfolio of work, in support of wider organisational strategic priorities; act as an escalation point for prioritisation and key decision making.
• Lead, mentor, and develop a team of people operations specialists.
• Actively manage a portfolio of vendors, conduct periodic reviews and negotiate contracts to ensure value.
• Oversee benefits management; proactively monitor utilisation and spend, and support implementation / changes to new and existing benefit programs.
• Lead on all aspects of payroll excellence, ensuring the accuracy of global payrolls and continually implementing operational improvements.
• Ensure compliance with local regulations and best practices across different countries, including the development of policies.

Your skillset:

• Proven experience scaling people operations and processes to improve operational efficiency and effectiveness, ideally within a tech or fast-growing organisation.
• Strong experience in project ownership/leadership, with an extreme bias for action.
• Analytical mindset, with an appreciation for the importance of effective metrics, and ability to use data insights to drive impactful change.
• Excellent communication skills and high emotional intelligence, with the ability tO artculate a clear vision and strategy for the team.
• Proven collaborative approach and strong ability to partner with key stakeholders of all levels across the business to drive buy-in and achieve outcomes through others.
• A proactive, problem-solving mindset with excellent attention to detail and the ability to drive change effectively, handling unexpected challenges and complexity with composure.
• Ability to balance creating a strategic vision with the fast paced operational demands.
• Familiarity with hiBob would be desirable.

The interview journey:

• Talent Acquisition Partner screening, remote - 30 mins
• 1st stage with Hiring Manager, remote or in office - 1 hour
• Final stage with key stakeholder/s from People team & business, including a task to present, in office - 1 hour